carter bankshares, inc. operates as the bank holding company for carter bank & trust that provides various banking products and services. it accepts various deposit products, including checking, savings, retirement, and money market accounts, as well as longer-term certificates of deposits. the company also offers commercial loans comprising secured and unsecured loans; consumer loans, such as secured and unsecured loans for financing automobiles, home improvements, education, and personal investment; real estate construction and acquisition loans; and home equity lines of credit, as well as originates and holds fixed and variable rate mortgage loans. in addition, it provides other banking services that include safe deposit boxes, direct deposit of payroll and social security checks, online banking, bill pay, mobile banking, debit cards, e-statements, and automated drafts for various accounts; insurance products; and treasury services. as of november 23, 2020, the company had 92 branch