teledirect provides multinational organisations with outsourced contact center services to improve their customer service or to accelerate their sales. we operate state-of-the-art contact centers in singapore, hong kong, malaysia, thailand, philippines, china and japan. part of the wpp group, we have a track record of success in the airline, luxury, insurance, banking and technology sectors. recruiting right, training and developing, coaching and providing quality assurance are the pillars of our success. great infrastructure and robust analytics also help our employees outperform and to maintain high standards of quality.