walkme™ is the enterprise-class online guidance and engagement platform. we’ve designed a platform which helps businesses to eliminate online confusion, while at the same time raise efficiency and reduce costs. think of it like a gps, but instead of giving driving directions, walkme™ guides users every step of the way to successfully complete their online tasks. through a series of interactive tip balloons overlaid on the screen, tasks are broken down into short, step-by-step guided instructions. these balloons help users act, react and progress through their online experience. walkme™ eliminates guesswork, as well the frustration of following video tutorials or digging through tedious q&a pages. walkme™ focuses on solving the needs that are specific to customers and strives to deliver technology that helps them be more effective and efficient. for example, we work with customer service managers to help increase self-service adoption and reduce incoming service requests, thus fre